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Terms and conditions

Chiwi.it - chiwishop.com, which has its registered office at VIA CADORNA 17 - 70020 BITRITTO, BA - Telephone +39 339.395.85.31 (hereinafter referred to as Supllier). 

individual identified by subscribing data and acceptance of those General Terms and Conditions  (hereinafter referred to as Client)

Service Object:
Through the e-commerce service the Supplier offers to the Clients a virtual store from which it is possible to see and to purchase products subjected to these General Terms and Conditions.

Technology and Security
For the safety in the transactions, for the payments through Credit card, the system uses the technology of Paypal Inc. based on encrypted transport SSL3 with algorithm Triple Des to 128 bits.

Right to Privacy
The Supllier informs that it is possible to enter the website www.chiwi.it  or www.chiwishop.com, being a registered users or not and having access to informations, technical sheets, price list and all of those service which can be used without the insertion of personal data. To use services such as newsletter and online purchase it is a necessary condition to insert the required data. The provision of data is not mandatory, but is aimed at the establishment and maintenance of contractual relationships with the Supplier that cannot take place in case of refusal. In relation to the aforesaid data, the Client can exercise all the rights of the Legislative Decree. 196/2003. The data you provided or otherwise referred to you may be communicated to: external parties who perform specific tasks on our behalf (delivery of goods, producers of the required article, accounting, tax compliance, management of information systems, market research); to banks, for the management of collections and payments resulting from the execution of the contracts.

The personal data requested when placing the order are collected by Chiwi and processed on computer media, in order to satisfy the obligations arising from the contract stipulated with the Client and will not be transferred to third parties.

Chiwi guarantees to its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree no. N. 196/2003. The data controller is Chiwi.it - ​​Chiwishop.com owned by Giacomo Chitani - VAT number 06033540722.

The client, at any time, has the right to withdraw consent to the processing of personal data with written notice to be sent to the registered office of the company CHITANI GIACOMO - VIA CADORNA 17 - 70020 BITRITTO, BA.

To the client, who declares to have received the information pursuant to art. 13 and on the rights due to him, pursuant to art. 7 of Legislative Decree. n. 196/2003, has the right to access his data according to the procedures provided therein. Marketing communications will be sent only with the explicit consent of the Client issued together with the authorization to process and send in the online registration form.

Nature of the Relationship and Cases of non-applicability of Consumer Protection Rules

In compliance with the provisions of national and EU laws currently in force, the economic relationship between the Supplier and the Customer is regulated by consumer protection legislation only in the event that the Customer purchases for personal purposes unrelated to his work, therefore relationships between the Supplier and the Client who buys for purposes related to their work by providing their VAT number do not apply the regulations for the protection of consumers including in particular the Legislative Decree n.185 of 1999 (contracts concluded at a distance) , D.Lgs n.50 of 1992 (right of withdrawal) and artt 1469 bis and segg. cc

Prices and guarantee

Unless otherwise written stated all prices indicated are "VAT included" and expressed in Euro. 

The validity of the indicated prices is always the one indicated by the procedure at the same time as the order is forwarded to the Supplier. The prices of some or all products may vary even several times on the same day without any prior notice. For each order is issued the tax receipt sent together with the goods. The Supplier is not responsible for taxes imposed by other countries. Each product is indicated in the document with its characteristics, quantity and unit price. The cost of the transport by courier in Italy is calculated in relation to weight / volume and destination to be reached and it is indicated at the end of the order.

The Client has the right to choose between different payment methods:

1. Advanced Payment with Bank transfer to: CHITANI GIACOMO AT BANCA POPOLARE DI PUGLIA AND BASILICATA FILIALE DI BITRITTO (BA). IBAN number indicated at the end of the purchase order. The Client has to collect the bank information for the payment from this text, avoiding in this way, phishing phenomena. The Supplier will send the products after the confirmation of payment.

2. Paypal/Carta di Credito "Visa, Mastercard, Postepay,Visa Electron" through the technology of Paypal Inc.. The Client has to check the information during the payment process, verifying that the recipient of the payments is: chiwi.it, payments@chiwi.it avoiding in this way, phishing or similar phenomena. The Supplier is not responsible for any viruses or Trojans that may be residing on the Customer's computer, which is the only responsible for the proper management of its computer terminal.

Purchase orders
Each order is distinguished by a unique code (order number) and shows the date of submission to the system, the details of the purchased items, shipping costs and individual prices including VAT in Euro, the total cost including VAT.  The receipt of the order in the information system does not bind the Supplier until the same has sent a specific written confirmation by e-mail to the address communicated by the Client during the initial registration. The Customer may  verify at any time the status of his order on the website www.chiwi.it - ​​chiwishop.com which can be recalled through  verified access (User Name and Password) from his Personal Area.

Mode and Delivery Times
The Supplier ships by express courier or the Client has the right to request collection at our premises or in another manner agreed with the Supplier. The costs and other charges related to the transport and / or the shipment of the products are counted and detailed in the order confirmation and on the purchase invoice. Upon receipt of the goods at home, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In case of discrepancies, it is the Client's responsibility to have the exact same note on the transport document (bill or waybill) under penalty of forfeiture of asserting his rights in regard. The delivery times communicated to the customer correspond to the number of working days expressed in the advertisement and reflect the information received from the courier, any delays or discrepancies are to be attributed to the express courier. At the time of the order's departure, an e-mail will be sent to the Customer with all the shipment data for online tracking.

Claims and Shipping Delays
The Client can communicate verbally any problems (delivery errors, errors or delays in delivery) by telephone to 3393958531 or by e-mail to  spedizioni@chiwi.it
The communications received will be processed with urgency to solve the inconvenience caused and pursue total customer satisfaction.

Right of Withdrawal
To exercise this right, the Client must send an email with a request for withdrawal. In the e-mail it will be needed to indicate the bank details necessary to return the sum paid. Chiwishop.com will send to the customer by e-mail a paper form that must be printed and that contains an authorization number that must be attached to the outside of the casing in which the product will be physically placed and sent to Chiwi  within 14 days of calendar from the authorization to: Chiwi.it VIA SANT'ANDREA 8 - 70020 BITRITTO, BA.

The right of withdrawal is subject to the following mandatory conditions: The right is applied to the product purchased in its entirety; it is not possible to exercise withdrawal only on some part of the product purchased; The purchased good must be intact and returned in original packaging, complete in all its parts (including packaging and any documentation); The shipping costs related to the return of the product shall be payed by the client; The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the client; In case of damage to the goods during the transportation, Chiwi owned by Giacomo Chitani will inform the Client of the event (within 5 working days from the receipt of the goods in their warehouses), to allow him to promptly report his complaint to the courier chosen by him and to obtain the reimbursement of the value of the product (if insured); in this case, the product will be available to the customer for his return, simultaneously canceling the request for withdrawal; Chiwi will refund the client for the full amount already paid, in the shortest time  possible and in any case, within 14 calendar days from the date of receipt of the withdrawal notice, upon receipt of the goods subject to withdrawal, by transfer of the amount charged to the customer. Credit Card or Bank Transfer. In the latter case, the client will promptly provide the bank details on which to obtain the reimbursement (ABI Code - CAB - Current Account of the invoice).

Unless other kind of agreement between the parties, the consumer cannot exercise the right of withdrawal in case of: supply of goods tailor-made or clearly customized, as established by art. 16, letter c) of the European Directive 2011.83 EU, and art. 59 "Exclusions", paragraph 1., letter c), D.lgs.n.21.2.2014. The right of withdrawal is lost for lack of the essential condition of integrity of the goods (packaging and / or its content), if Chiwi.it ascertains: Damage to the product for other reasons than transport; A state of dirt of the product due to its use, which has compromised its integrity. The costs and the risks of the transport for the return are fully borne by the Customer. The return of damaged products will not be accepted by Chiwishop.com and it will be returned to the sender with an increase in the transport costs. In case of deprivation of the right of withdrawal, Chiwishop.com will return the purchased good to the sender, charging him the shipping costs.

Guarantees Given by the Client 
Assuming all responsibility and keeping the Supplier unharmed from any prejudicial consequences, the Client warrants that their data, provided at the time of the acceptance of these general conditions, are truthful and allow us to identify the true identity of the Client who commits himself to immediately inform the Supplier in written form, also by e-mail, of any variation of the data provided. The Customer is also informed of the need to communicate to the Supplier a valid e-mail address in order to allow the Supplier to forward order confirmations and any communication.

Limitations of liability.
The Supplier declines all responsibility for malfunctions, services interruptions, degradation of services due to reason of force majeure or unforeseeable circumstances, when they are not directly attributable to the Supplier itself for its fraud or severe negligence.

Validity of communications.
The Client that accepts that the notification and communications concerning all the online services (including those relating to purchased orders) are made by the Supplier in electronic format e-mail and through Web service, it recognizes its full validity and expressly renounces to deny the content of the declarations sent and / or received in electronic format.

The Client can send comments and complaints to the Supplier through: 1.The information page as registered user and not; 2.E-mail to: info@chiwi.it 3.Telephone: 3393958531 5. By certified return letter payable to CHITANI GIACOMO - VIA CADORNA 17 - 70020 BITRITTO, BA

Cost of using the distance Communication technique.
For all online services are applied the connection costs charged by the Provider used by the client for the connection, that he client must contact to obtain the necessary information.

Applicable law

For all the e-commerce services of the site: www.chiwi.it and www.chiwishop.com
The law of the Italian State applies exclusively. As per regulations, the competent forum is the one of residence of the client, in the case of private customer. For the "retailer" customers, the competent forum is Bari.

Pursuant to articles 1341 - 1342 C.C. the Client declares to have read and to accept specifically the clauses of the following articles of the general conditions of sale on the site www.chiwi.it - ​​www.chiwishop.com (term of forfeiture to assert the discrepancies); 12 (guarantees given by the Customer); 13 (limitations of liability); 14 (validity of electronic communications); privacy protection and data processing.